Hellebæk

At Viggo, we want to ensure that our customers feel safe and secure when using our services. That’s why we have developed a procedure for how you can retrieve your forgotten items if you happen to leave something in one of our cars. You can call the drivers up to 24 hours after the ride is completed.

‍

Watch our information video

To ease the process of recovering your forgotten items, here's a short video showing you how to contact the drivers if you have left something in the car after your ride.

‍

We recommend watching the video so you are prepared in case something gets left behind.

Two options to get your items back

Once you realize you have forgotten something, we offer two ways to get your item back.

‍

Option 1: Direct delivery

The first option is for the driver to start the meter and drive directly to your location. You will be informed of an estimated price for the trip, which you can pay for. This is the fastest way to retrieve your items, as the driver will deliver them directly to you.

‍

Option 2: Pickup at our headquarters

If you prefer an alternative solution, the driver can deliver the forgotten item to ViggoHQ, our headquarters located at Nelson Mandelas Allé 12, 2450, Copenhagen, Denmark, as soon as possible. You can then arrange to pick up your item with our support team. This is a good option if you don't need the item immediately or if you're unavailable for direct delivery.

‍

We protect your privacy

We want to assure you that neither your nor the driver's phone number is shared. Our advanced VOIP system connects the two parties while ensuring that your phone numbers remain private. This means you can contact the driver without worrying about your privacy.
‍

We hope this procedure gives you peace of mind

We understand that it can be stressful to forget something in one of our cars. That’s why we’ve developed this procedure to ensure you can recover your items in an easy and secure way.

We hope this gives you peace of mind and security when using our services.